• The Dark Lord ☑️@lemmy.ca
    link
    fedilink
    English
    arrow-up
    104
    ·
    1 year ago

    You’re entitled to a full refund for that at least, but getting it and rebooking a flight that works will be another annoyance.

          • The Dark Lord ☑️@lemmy.ca
            link
            fedilink
            English
            arrow-up
            9
            ·
            edit-2
            1 year ago

            “Within the airline’s control” is pretty clearly outlined in the law. It’s not a grey area.

            The law also states that the new booking must be reasonable. And before you say that “reasonable” is grey, it gives examples of that. Missing the connecting flight would be unreasonable. So would missing the purpose of the trip. A refund would be pretty easy to ask for in this circumstance.

      • athos77@kbin.social
        link
        fedilink
        arrow-up
        22
        ·
        1 year ago

        Their policy was that if the new arrival time is within 3 hours of the old one, it is not their problem.

        I can see them now: “So, if we change OP’s flight to the one we intend to put them on, according to company policy, we’re liable. But if we do it incrementally, in multiple installments but changing it by less than three hours each time, we’re fine!”

      • bl4ckblooc@lemmy.world
        link
        fedilink
        English
        arrow-up
        3
        ·
        1 year ago

        I try everything I can to not fly Air Canada or West Jet. To get from Nanaimo to Kelowna recently, I caught a float plane from Nanaimo to Vancouver and then flew Air North from Vancouver to Kelowna. It actually cost lest than any flights I could find from the other two.

    • redhydride@lemmy.ml
      link
      fedilink
      English
      arrow-up
      22
      arrow-down
      1
      ·
      1 year ago

      It’s alright, I’m sure they have a time machine to take you back at least an hour to catch your flight 🙃

  • zcd@lemmy.ca
    link
    fedilink
    English
    arrow-up
    85
    arrow-down
    1
    ·
    1 year ago

    Better not complain or they will make you sit in puke

  • Crow@lemmy.world
    link
    fedilink
    English
    arrow-up
    37
    arrow-down
    1
    ·
    1 year ago

    The mistake was going to Toronto. Pearson airport is so astonishingly poorly managed for such an expensive project. Always avoid Toronto.

    • odium@programming.dev
      link
      fedilink
      English
      arrow-up
      11
      ·
      edit-2
      1 year ago

      LHR is also very poorly managed for such an expensive project. OP’s picking all the wrong airports.

      • BastingChemina@slrpnk.netOP
        link
        fedilink
        English
        arrow-up
        10
        arrow-down
        1
        ·
        1 year ago

        You make it sound like I have a choice, going from St Lucia to France is a challenge. It got worse since COVID.

        I think I had issues on close to 50% of my flights, the worst one was a 2 days delay on the way to France and a 2 days delays on the way back but it’s only because I ended up taking a private flight from Martinique to St Lucia.

        On the bright side the company paid for the hotel each time, so there is worse situation than being stuck in a hotel in the Caribbean.

        Like being stuck in Toronto airport…

      • mycatiskai@lemmy.one
        link
        fedilink
        English
        arrow-up
        4
        ·
        edit-2
        1 year ago

        If you can fly to Gatwick, it is likely cheaper because Heathrow has more airport fees. The train to Gatwick from London was great it had a screen in each cabin that tells you which is more or less full of people and even tells you if the toilet is vacant or out of order.

    • bl4ckblooc@lemmy.world
      link
      fedilink
      English
      arrow-up
      4
      ·
      1 year ago

      I transferred through Pearson before going home to BC a couple years ago. I had just finished a bunch of international travelling and couldn’t believe how bad the airport was. Even the amenities; the only place to eat outside security was Tim’s and some poutine place. The Ben Cambodia has a better designed airport (although it’s pretty new).

    • cod@lemmy.world
      link
      fedilink
      English
      arrow-up
      2
      ·
      1 year ago

      Pearson is the absolute worst. I’ll always try to use Hamilton if I can

  • altasshet@lemmy.ca
    link
    fedilink
    English
    arrow-up
    30
    ·
    1 year ago

    Air Canada has changed all my flights in the last three years. They are especially fond of selling me a direct flight, then canceling that one and moving me to a connecting flight with worse departure and longer travel times.

      • altasshet@lemmy.ca
        link
        fedilink
        English
        arrow-up
        1
        ·
        1 year ago

        I probably won’t going forward, if I can avoid it. But there’s always that timer of hope that this time, it’s different… and it’s not like WestJet is much better. So I try to avoid flying altogether now, for other reasons as well.

  • JCreazy@midwest.social
    link
    fedilink
    English
    arrow-up
    20
    ·
    1 year ago

    I don’t fly very often but last time I flew my American Airlines flight was delayed. The customer service and communication was non existent. They didn’t have a plan and nobody knew what was going on.

  • Chickenstalker@lemmy.world
    link
    fedilink
    English
    arrow-up
    21
    arrow-down
    5
    ·
    1 year ago

    Never fly uhhhh westoid airlines. This might sound racist and it is, but fly Asian or rich Arab airlines. They at least give some fucks because they are tools of national prestige.

  • YurkshireLad@lemmy.ca
    link
    fedilink
    English
    arrow-up
    14
    ·
    1 year ago

    I’ve been trying to get compensation from AC for over a month for a suitcase that was lost for our whole trip. No one will reply. I’ll have to open a report with CTA.

    • kittenbridgeasteroid@discuss.tchncs.de
      link
      fedilink
      English
      arrow-up
      9
      ·
      1 year ago

      One of my wife’s friends just had her trip to Japan delayed by 36h and she just got an email saying she’d have to go through the CTA even though they promised her the money at like 3 separate points.

  • Tigbitties@kbin.social
    link
    fedilink
    arrow-up
    5
    ·
    1 year ago

    I had to go MTL/Calgary for work 3 times this summer. I took all the airlines. Air Canada is by far the worse experience out of all of them.

  • drolex@sopuli.xyz
    link
    fedilink
    English
    arrow-up
    2
    ·
    1 year ago

    Yeah but with all the time you have in London, you’ll be able to catch up the delay! Right?

  • Poik@pawb.social
    link
    fedilink
    English
    arrow-up
    2
    ·
    1 year ago

    From my experience with YYZ, they won’t start boarding the next flight until around the time you’re scheduled to land (or at least not until after the plane was supposed to leave), and they WON’T declare a delay or tell anyone waiting at the gates what is going on.

    Oh and don’t ask the customs people any questions or they might try to find a way to punish you. They refused to tell us that we were waiting fifteen minutes in customs because they failed to warm up the machine before telling people to get in line for that machine.

    Never again YYZ. I thought America had bad airports…

      • BastingChemina@slrpnk.netOP
        link
        fedilink
        English
        arrow-up
        5
        ·
        1 year ago

        That, plus the fact that I’m moving country with a lot of luggages with my wife plus two kids under 3.

        This was the only company were we could put our luggage in St Lucia and get them back in Lyon, no need to change airport, or take a train or reregister or luggage at any point.

        Plus it was one of the only company not prohibitively expensive for a one way ticket.

        • The_v@lemmy.world
          link
          fedilink
          English
          arrow-up
          1
          ·
          1 year ago

          That makes more sense. I was wondering why you didn’t connect via ATL to CDG and take the train to lyon. It was always faster for me when I did that trip 5 or 6 times per year. However I was traveling with just a carryon by myself.