I have been getting mail from my back for someone I assume used to live at my place since I moved in. I kept ignoring it, thinking she would change her address eventually. It’s been about a year and they are still sending me bank mail for a person I’ve never met.

This seems like a serious security issue so I called the bank and alerted them to the problem. I was told I would have to find her and get her new address for them so they could change it. This seems…wrong. I’m alerting you to a security issue with one of your accounts and you need ME to fix it? The agent on the phone said there was nothing they could do without a new address.

I pressed harder and asked them to flag that account so she would have a warning she needs to talk to a banker next time she tries to use her account. Eventually he relented and put a flag on her account.

This seems really sloppy. Do banks just, not care about the mail they send out going to the right place? I’m honestly considering switching to a credit union over this.

  • BertramDitore@lemm.eeEnglish
    7·
    1 day ago

    This only works for certain kinds of mailboxes, not the standard ones many apartments have that only open for the carrier from the top. The carrier has a key that opens the whole box from the top, they put the mail in that way. It’s only incoming mail, there’s no external slot to put outgoing mail. If there’s anything left in the box when they’re delivering, the carrier just assumes the resident hasn’t picked up the previous mail. They never take mail out of an incoming mailbox box.

    • JohnnyCanuck@lemmy.ca
      1·
      22 hours ago

      That’s the point of the post-it note. So they see it.

      I’ve done it before at an apartment, though admittedly it was many many moons ago.

      • BertramDitore@lemm.eeEnglish
        2·
        21 hours ago

        I understand. The mailboxes I’m talking about are only accessible to the mail carrier from the top. They slide the letters in from the top after unlocking and opening it to access all the units’ boxes at once, and then I open mine from the front. They would only be able to see the top edge of an envelope. A post-it note wouldn’t be visible. But they never look inside anyway, because these are incoming boxes only.